Previous incidents
Synthflow Dashboard Degradation
Resolved Dec 05 at 09:21am GMT
The vendor has implemented the fix and we are continuing to monitor the results. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
1 previous update
Degraded performance on our dashboard and API
Resolved Dec 03 at 03:59pm GMT
Root Cause Analysis – 2 December 2025
1. Summary
On 2 December 2025 (16:23–20:10 CET), our dashboard and public API experienced severe degradation affecting all customers. API endpoints and agent loading were intermittently unavailable, and call logs were inaccessible throughout the incident.
2. Root Cause
A PostgreSQL migration was unintentionally executed through the Cloud SQL managed connection pool due to a misconfigured secret. This created long-running, lock-heavy trans...
3 previous updates
Synthflow API is down
Resolved Dec 02 at 03:20pm GMT
Synthflow API recovered.
5 previous updates
Synthflow API may be degraded
Resolved Nov 28 at 10:53am GMT
Backend infrastructure changes can lead to degraded performance
Synthflow API is down
Resolved Nov 27 at 12:25pm GMT
Synthflow API recovered.
1 previous update
Synthflow API is down
Resolved Nov 24 at 03:32pm GMT
Synthflow API recovered.
1 previous update
Synthflow API is down
Resolved Nov 21 at 10:24am GMT
Synthflow API recovered.
1 previous update
Synthflow API is down
Resolved Nov 20 at 12:06pm GMT
Synthflow API recovered.
1 previous update
UI is unavailable
Resolved Nov 18 at 02:47pm GMT
Cloudflare have indicated the issue is now resolved on their side.
1 previous update
Degraded performance on calls
Resolved Nov 07 at 03:59pm GMT
We have resolved this issue. All call should be working normally.
1 previous update
Synthflow API is down
Resolved Nov 05 at 06:44pm GMT
Synthflow API recovered.
1 previous update
Synthflow Platform is down
Resolved Oct 31 at 10:07pm GMT
Synthflow Platform recovered.
1 previous update
Outage Impacting Synthflow Purchased numbers
Resolved Oct 21 at 05:18am IST
AWS issue resolved.
3 previous updates
AWS Outage Impacting Synthflow Outbound Numbers
Resolved Oct 20 at 11:48am IST
AWS issue is resolved.
1 previous update
Delayed outbound calls
Resolved Oct 15 at 03:36pm IST
This issue has now been resolved.
1 previous update