We are experiencing degraded performance on end to end calling
Resolved
Dec 12 at 02:59pm GMT
RCA
On December 12, 2025, starting at 13:58 CET, we experienced a brief service interruption caused by a DNS management policy change that led to unintended DNS record removals. The issue was quickly identified, rolled back to a safer update-only (upsert) behavior, and all DNS records were restored, with full service recovery by 14:20 CET. We have since strengthened safeguards around DNS policy changes, including clearer policy separation and additional monitoring, to prevent similar incidents in the future.
Affected services
End to end calling
Updated
Dec 12 at 01:18pm GMT
We have identified the issue and resolved it. We will share an RCA shortly, apologies for the inconvenience.
Affected services
Synthflow API
End to end calling
Created
Dec 12 at 12:57pm GMT
We are currently seeing an evaluation in call failures. We are investigating the cause.
Affected services
Synthflow API
End to end calling