Previous incidents
Voice quality issue
Resolved Jan 21, 2026 at 2:55pm UTC
We have identified cases where the voice agent prematurely terminates speech output during a response. This is due an external vendor issue we are investigating.
Degraded performance on some calls.
Resolved Dec 19, 2025 at 9:43am UTC
Incident Summary (RCA)
Earlier today, some calls experienced media delays due to an issue affecting part of our media infrastructure.
What Happened
A configuration issue combined with a network condition caused one of our media services to become unavailable after a restart. Traffic was automatically routed to an alternate, healthy region to maintain call continuity, which resulted in temporary media delays for some calls.
Resolution
The configuration issue was corrected, new med...
5 previous updates
We are investigating degraded end-to-end calling performance for certain acco...
Resolved Dec 17, 2025 at 11:11am UTC
The issue has been fully resolved. A small number of requests (approximately 100 calls) failed during the incident window as a result of an upstream service disruption affecting Cloudflare. https://www.cloudflarestatus.com/
1 previous update
We are experiencing degraded performance on end to end calling
Resolved Dec 12, 2025 at 2:59pm UTC
Incident Summary (RCA)
On December 12, 2025, starting at 13:58 CET, we experienced a brief service interruption caused by a DNS management policy change that led to unintended DNS record removals. The issue was quickly identified, rolled back to a safer update-only (upsert) behavior, and all DNS records were restored, with full service recovery by 14:20 CET. We have since strengthened safeguards around DNS policy changes, including clearer policy separation and additional monitoring, to pre...
2 previous updates
Synthflow API is down
Resolved Dec 8, 2025 at 12:45pm UTC
Synthflow API recovered.
3 previous updates
Synthflow Dashboard Degradation
Resolved Dec 5, 2025 at 9:21am UTC
The vendor has implemented the fix and we are continuing to monitor the results. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
1 previous update
Degraded performance on our dashboard and API
Resolved Dec 3, 2025 at 3:59pm UTC
Incident Summary (RCA)
1. Summary
On 2 December 2025 (16:23–20:10 CET), our dashboard and public API experienced severe degradation affecting all customers. API endpoints and agent loading were intermittently unavailable, and call logs were inaccessible throughout the incident.
2. Root Cause
A PostgreSQL migration was unintentionally executed through the Cloud SQL managed connection pool due to a misconfigured secret. This created long-running, lock-heavy transactions. At the...
3 previous updates
Synthflow API is down
Resolved Dec 2, 2025 at 3:20pm UTC
Synthflow API recovered.
5 previous updates
Synthflow API may be degraded
Resolved Nov 28, 2025 at 10:53am UTC
Backend infrastructure changes can lead to degraded performance
Synthflow API is down
Resolved Nov 27, 2025 at 12:25pm UTC
Synthflow API recovered.
1 previous update
Synthflow API is down
Resolved Nov 24, 2025 at 3:32pm UTC
Synthflow API recovered.
1 previous update
Synthflow API is down
Resolved Nov 21, 2025 at 10:24am UTC
Synthflow API recovered.
1 previous update
Synthflow API is down
Resolved Nov 20, 2025 at 12:06pm UTC
Synthflow API recovered.
1 previous update
UI is unavailable
Resolved Nov 18, 2025 at 2:47pm UTC
Cloudflare have indicated the issue is now resolved on their side.
1 previous update
Degraded performance on calls
Resolved Nov 7, 2025 at 3:59pm UTC
We have resolved this issue. All call should be working normally.
1 previous update
Synthflow API is down
Resolved Nov 5, 2025 at 6:44pm UTC
Synthflow API recovered.
1 previous update