Degraded performance on some calls.
Resolved
Dec 19, 2025 at 9:43am UTC
Incident Summary (RCA)
Earlier today, some calls experienced media delays due to an issue affecting part of our media infrastructure.
What Happened
A configuration issue combined with a network condition caused one of our media services to become unavailable after a restart. Traffic was automatically routed to an alternate, healthy region to maintain call continuity, which resulted in temporary media delays for some calls.
Resolution
The configuration issue was corrected, new media services were brought online, and traffic was safely restored to the primary region. Call media performance has fully recovered.
Prevention
We are adding additional monitoring and alerting to detect similar issues earlier and reduce recovery time in the future.
Affected services
End to end calling
Updated
Dec 18, 2025 at 7:08pm UTC
The issue is resolved.
Affected services
End to end calling
Updated
Dec 18, 2025 at 6:14pm UTC
This incident has restarted, we are still investigating the cause.
Affected services
End to end calling
Updated
Dec 18, 2025 at 5:39pm UTC
This issue has been resolved. We will post an RCA here shortly.
Affected services
End to end calling
Updated
Dec 18, 2025 at 5:22pm UTC
This issue is only affecting outbound calls. We are applying a fix.
Affected services
End to end calling
Created
Dec 18, 2025 at 5:14pm UTC
Some calls are failing to connect or are experiencing audio issues. We are investigating the issue.
Affected services
End to end calling