Incident Summary (RCA)

Earlier today, some calls experienced media delays due to an issue affecting part of our media infrastructure.

What Happened

A configuration issue combined with a network condition caused one of our media services to become unavailable after a restart. Traffic was automatically routed to an alternate, healthy region to maintain call continuity, which resulted in temporary media delays for some calls.

Resolution

The configuration issue was corrected, new med...

The issue has been fully resolved. A small number of requests (approximately 100 calls) failed during the incident window as a result of an upstream service disruption affecting Cloudflare. https://www.cloudflarestatus.com/

Incident Summary (RCA)

On December 12, 2025, starting at 13:58 CET, we experienced a brief service interruption caused by a DNS management policy change that led to unintended DNS record removals. The issue was quickly identified, rolled back to a safer update-only (upsert) behavior, and all DNS records were restored, with full service recovery by 14:20 CET. We have since strengthened safeguards around DNS policy changes, including clearer policy separation and additional monitoring, to pre...

Synthflow API recovered.

The vendor has implemented the fix and we are continuing to monitor the results. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Incident Summary (RCA)

1. Summary

On 2 December 2025 (16:23–20:10 CET), our dashboard and public API experienced severe degradation affecting all customers. API endpoints and agent loading were intermittently unavailable, and call logs were inaccessible throughout the incident.

2. Root Cause

A PostgreSQL migration was unintentionally executed through the Cloud SQL managed connection pool due to a misconfigured secret. This created long-running, lock-heavy transactions. At the...

Synthflow API recovered.