Maintenance

What We're Doing:
We will be performing scheduled maintenance on our knowledge base infrastructure to improve system reliability and performance. During this window, our engineering team will apply updates that may temporarily affect knowledge base availability.

When:
Scheduled Window: 02-02-2026 10:00AM CET-11:00AM CET
Expected Actual Impact Duration: Up to 15 minutes during the maintenance window

Impact:
Downtime: Knowledge base services may experience intermittent availability
Customer-f...

What We’re Doing:
We will be performing scheduled infrastructure maintenance to migrate part of production workloads to a new, optimized GKE node pool. This change is based on observed resource utilization and is intended to improve cost efficiency while maintaining current performance and reliability.

When:
Scheduled Window: 02-04-2026, 10:00 AM – 11:00 AM CET
Expected Actual Impact Duration: Minimal; up to 10–15 minutes during the maintenance window

Impact:
Downtime: No planned downtime; ...

Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to ten minutes.

We will provide real-time updates on our status page throughout the maintenance period.

Date: February 11, 2026
Time: 08:00 CET
Expected Duration: 1-10 minutes

One of our third-party vendors is performing scheduled maintenance on infrastructure that supports our Knowledge Base system. During this time, Knowledge Base search and retrieval features may be temporarily unavailable or experience brief interruptions.
We apologize for any inconvenience.

Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to ten minutes.

We will provide real-time updates on our status page throughout the maintenance period.

Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, small amount of calls may experience a brief interruption of up to ten minutes.

We will provide real-time updates on our status page throughout the maintenance per

Subject Line Planned Maintenance: Infrastructure Optimization

What We're Doing We will be performing routine infrastructure optimization to improve internal routing efficiency and overall system reliability. This includes updates to our network controller configuration to ensure better performance and resource utilization going forward.

When Scheduled Window: March 11th, 10:00–11:00 CET Expected Actual Impact Duration: 2–5 minutes during the switchover.

Impact

Downtime: Brief downtime exp...

Our team will be performing essential maintenance on our telephony infrastructure. During the scheduled maintenance window, some calls may fail to connect for brief periods of up to 1–5 minutes total.

We will provide real-time updates on our status page throughout the maintenance period.

Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to ten minutes.

We will provide real-time updates on our status page throughout the maintenance period.

Subject Line Planned Maintenance: Infrastructure Optimization

What We're Doing: We will be performing routine infrastructure optimization to improve internal routing efficiency and overall system reliability. IP addresses of some public endpoints may change.

When Scheduled Window: March 23d, 13:00–14:00 CET
Expected Actual Impact Duration: 0–5 minutes during the switchover.

Downtime: Up to 5 minutes due to IP address changes and DNS cache invalidation.

Customer-facing services: API reques...

-- US workspaces only --
Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to ten minutes.

Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to ten minutes.

We will provide real-time updates on our status page throughout the maintenance period.

Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to ten minutes.

We will provide real-time updates on our status page throughout the maintenance period.