Subject Line Planned Maintenance: Infrastructure Optimization

What We're Doing We will be performing routine infrastructure optimization to improve internal routing efficiency and overall system reliability. This includes updates to our network controller configuration to ensure better performance and resource utilization going forward.

When Scheduled Window: March 11th, 10:00–11:00 CET Expected Actual Impact Duration: 2–5 minutes during the switchover.

Impact

Downtime: Brief downtime expected during the switchover — estimated 2–5 minutes
Customer-facing services: API requests may experience latency spikes, packet drops, or HTTP 502/503 errors during the switchover period
API behavior: Transient errors expected during the 2–5 minute window. Retry logic with exponential backoff is recommended.
Data & queries: This change does not affect customer data, queries, or runtime behavior
Other services affected: None

What You Need to Do If your integration does not already handle transient API errors, we recommend ensuring retry logic is in place before the maintenance window.

Monitoring & Safety

Systems will be actively monitored during the update
Rollback procedures are in place if needed
We expect to complete this well within the scheduled window