Maintenance
End to end calling maintenance window
Resolved Dec 04 at 09:55am GMT
We have postpone this maintenance window. We will announce another update when it is being rescheduled.
1 previous update
End to end calling maintenance
Resolved Dec 05 at 09:30am GMT
Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to five minutes.
We will provide real-time updates on our status page throughout the maintenance period.
DNS configuration changes
Resolved Dec 16 at 08:00am GMT
We are updating our DNS management configuration. There is a very low chance for temporary DNS entry deletions of <5min length
Webhook Logs API is unavailable today due to maintenance.
Resolved Dec 18 at 11:15am GMT
The following two endpoints will be unavailable today while we perform maintenance:
- https://api.synthflow.ai/v2/logs
- https://api.synthflow.ai/v2/logs/:webhook_log_id
End to end calling maintenance window
Resolved Jan 07 at 08:00am GMT
Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to five minutes.
We will provide real-time updates on our status page throughout the maintenance period.
Telephony System Maintenance
Resolved Jan 09 at 10:08am GMT
Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to five minutes.
We will provide real-time updates on our status page throughout the maintenance period.
Telephony System Maintenance
Resolved Jan 09 at 09:00am GMT
Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to five minutes.
We will provide real-time updates on our status page throughout the maintenance period.
Database Optimization
Resolved Jan 13 at 06:00am GMT
Description
When: 13 Jan 2026, 07:00 – 07:15 AM CET
What we’re doing:
We will apply a small update to optimize database performance.
Impact:
Postgres is HA and remains fully available throughout.
No downtime is expected.
API may experience very brief delays (a few seconds at most).
Monitoring & Safety:
Systems will be actively monitored during the update.
Rollback procedures are in place if needed.
System migration
Resolved Jan 21 at 08:00am GMT
Our team will be performing essential maintenance on our infrastructure during this period to ensure continued reliability, performance, and security of our services.
We do not expect any system downtime or service degradation while this work is being carried out. All services should continue to operate as normal.
We will provide real-time updates and any relevant information on our status page throughout the maintenance window, should anything change.
System Migration
Resolved Jan 22 at 08:00am GMT
Our team will be performing essential maintenance on our infrastructure during this period to ensure continued reliability, performance, and security of our services.
We do not expect any system downtime or service degradation while this work is being carried out. All services should continue to operate as normal.
We will provide real-time updates and any relevant information on our status page throughout the maintenance window, should anything change.
Public API Release
Resolved Jan 26 at 12:00pm GMT
We will be performing a scheduled maintenance to deploy updates to the Public API.
During this window, short-lived service interruptions, increased latency, or transient errors may occur while the changes are rolled out and systems are stabilized.
Affected APIs:
- /v2/calls
Telephony System Maintenance
Resolved Jan 26 at 10:30am GMT
Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to five minutes.
We will provide real-time updates on our status page throughout the maintenance period.
Telephony System Maintenance
Resolved Jan 27 at 10:00am GMT
Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to five minutes.
We will provide real-time updates on our status page throughout the maintenance period.