The issue has been fully resolved. A small number of requests (approximately 100 calls) failed during the incident window as a result of an upstream service disruption affecting Cloudflare. https://www.cloudflarestatus.com/

RCA

On December 12, 2025, starting at 13:58 CET, we experienced a brief service interruption caused by a DNS management policy change that led to unintended DNS record removals. The issue was quickly identified, rolled back to a safer update-only (upsert) behavior, and all DNS records were restored, with full service recovery by 14:20 CET. We have since strengthened safeguards around DNS policy changes, including clearer policy separation and additional monitoring, to prevent similar incid...

Synthflow API recovered.

The vendor has implemented the fix and we are continuing to monitor the results. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Root Cause Analysis – 2 December 2025

1. Summary

On 2 December 2025 (16:23–20:10 CET), our dashboard and public API experienced severe degradation affecting all customers. API endpoints and agent loading were intermittently unavailable, and call logs were inaccessible throughout the incident.

2. Root Cause

A PostgreSQL migration was unintentionally executed through the Cloud SQL managed connection pool due to a misconfigured secret. This created long-running, lock-heavy trans...

Synthflow API recovered.

Backend infrastructure changes can lead to degraded performance

Synthflow API recovered.

Synthflow API recovered.

Synthflow API recovered.

Synthflow API recovered.

Cloudflare have indicated the issue is now resolved on their side.

We have resolved this issue. All call should be working normally.

Synthflow API recovered.

Synthflow Platform recovered.

AWS issue resolved.

AWS issue is resolved.

This issue has now been resolved.