Incident Summary (RCA)

Earlier today, some calls experienced media delays due to an issue affecting part of our media infrastructure.

What Happened

A configuration issue combined with a network condition caused one of our media services to become unavailable after a restart. Traffic was automatically routed to an alternate, healthy region to maintain call continuity, which resulted in temporary media delays for some calls.

Resolution

The configuration issue was corrected, new media services were brought online, and traffic was safely restored to the primary region. Call media performance has fully recovered.

Prevention

We are adding additional monitoring and alerting to detect similar issues earlier and reduce recovery time in the future.

The issue is resolved.

This incident has restarted, we are still investigating the cause.

This issue has been resolved. We will post an RCA here shortly.

This issue is only affecting outbound calls. We are applying a fix.