Incidents | SynthflowAI

Database Optimization

Tue, 13 Jan 2026 07:00:14 -0000

Maintenance completed

Database Optimization

Tue, 13 Jan 2026 06:00:14 -0000

Description When: 13 Jan 2026, 07:00 – 07:15 AM CET What we’re doing: We will apply a small update to optimize database performance. Impact: Postgres is HA and remains fully available throughout. No downtime is expected. API may experience very brief delays (a few seconds at most). Monitoring & Safety: Systems will be actively monitored during the update. Rollback procedures are in place if needed.

Telephony System Maintenance

Fri, 09 Jan 2026 11:00:35 -0000

Maintenance completed

Telephony System Maintenance

Fri, 09 Jan 2026 10:08:35 -0000

Our team will be performing essential maintenance on our telephony infrastructure. During this one-hour window, some calls may experience a brief interruption of up to five minutes. We will provide real-time updates on our status page throughout the maintenance period.

Telephony System Maintenance

Fri, 09 Jan 2026 09:00:14 -0000

Maintenance completed

Telephony System Maintenance

Fri, 09 Jan 2026 09:00:14 -0000

End to end calling maintenance window

Wed, 07 Jan 2026 09:00:32 -0000

Maintenance completed

End to end calling maintenance window

Wed, 07 Jan 2026 08:00:00 -0000

Degraded performance on some calls.

Fri, 19 Dec 2025 09:43:00 -0000

# Incident Summary (RCA) Earlier today, some calls experienced media delays due to an issue affecting part of our media infrastructure. ## What Happened A configuration issue combined with a network condition caused one of our media services to become unavailable after a restart. Traffic was automatically routed to an alternate, healthy region to maintain call continuity, which resulted in temporary media delays for some calls. ## Resolution The configuration issue was corrected, new media services were brought online, and traffic was safely restored to the primary region. Call media performance has fully recovered. ## Prevention We are adding additional monitoring and alerting to detect similar issues earlier and reduce recovery time in the future.

Degraded performance on some calls.

Thu, 18 Dec 2025 19:08:00 -0000

The issue is resolved.

Degraded performance on some calls.

Thu, 18 Dec 2025 18:14:00 -0000

This incident has restarted, we are still investigating the cause.

Degraded performance on some calls.

Thu, 18 Dec 2025 17:39:00 -0000

This issue has been resolved. We will post an RCA here shortly.

Degraded performance on some calls.

Thu, 18 Dec 2025 17:22:00 -0000

This issue is only affecting outbound calls. We are applying a fix.

Degraded performance on some calls.

Thu, 18 Dec 2025 17:14:00 -0000

Some calls are failing to connect or are experiencing audio issues. We are investigating the issue.

Webhook Logs API is unavailable today due to maintenance.

Thu, 18 Dec 2025 16:15:22 -0000

Maintenance completed

Webhook Logs API is unavailable today due to maintenance.

Thu, 18 Dec 2025 11:15:22 -0000

The following two endpoints will be unavailable today while we perform maintenance: * https://api.synthflow.ai/v2/logs * https://api.synthflow.ai/v2/logs/:webhook_log_id

We are investigating degraded end-to-end calling performance for certain accounts.

Wed, 17 Dec 2025 11:11:00 -0000

The issue has been fully resolved. A small number of requests (approximately 100 calls) failed during the incident window as a result of an upstream service disruption affecting Cloudflare. https://www.cloudflarestatus.com/

We are investigating degraded end-to-end calling performance for certain accounts.

Wed, 17 Dec 2025 10:59:00 -0000

We are investigating report issues of inbound calls ringing out and not connecting to their agents.

DNS configuration changes

Tue, 16 Dec 2025 08:30:02 -0000

Maintenance completed

DNS configuration changes

Tue, 16 Dec 2025 08:30:02 -0000

Maintenance completed

DNS configuration changes

Tue, 16 Dec 2025 08:30:02 -0000

Maintenance completed

DNS configuration changes

Tue, 16 Dec 2025 08:00:02 -0000

We are updating our DNS management configuration. There is a very low chance for temporary DNS entry deletions of <5min length

DNS configuration changes

Tue, 16 Dec 2025 08:00:02 -0000

We are updating our DNS management configuration. There is a very low chance for temporary DNS entry deletions of <5min length

DNS configuration changes

Tue, 16 Dec 2025 08:00:02 -0000

We are updating our DNS management configuration. There is a very low chance for temporary DNS entry deletions of <5min length

We are experiencing degraded performance on end to end calling

Fri, 12 Dec 2025 14:59:00 -0000

# Incident Summary (RCA) On December 12, 2025, starting at 13:58 CET, we experienced a brief service interruption caused by a DNS management policy change that led to unintended DNS record removals. The issue was quickly identified, rolled back to a safer update-only (upsert) behavior, and all DNS records were restored, with full service recovery by 14:20 CET. We have since strengthened safeguards around DNS policy changes, including clearer policy separation and additional monitoring, to prevent similar incidents in the future.

We are experiencing degraded performance on end to end calling

Fri, 12 Dec 2025 13:18:00 -0000

We have identified the issue and resolved it. We will share an RCA shortly, apologies for the inconvenience.

We are experiencing degraded performance on end to end calling

Fri, 12 Dec 2025 13:18:00 -0000

We have identified the issue and resolved it. We will share an RCA shortly, apologies for the inconvenience.

We are experiencing degraded performance on end to end calling

Fri, 12 Dec 2025 12:57:00 -0000

We are currently seeing an evaluation in call failures. We are investigating the cause.

We are experiencing degraded performance on end to end calling

Fri, 12 Dec 2025 12:57:00 -0000

We are currently seeing an evaluation in call failures. We are investigating the cause.

Synthflow API is down

Mon, 08 Dec 2025 12:45:18 -0000

Synthflow API recovered.

Synthflow API is down

Mon, 08 Dec 2025 12:45:00 -0000

Synthflow API went down.

Synthflow API is down

Mon, 08 Dec 2025 12:19:43 -0000

Synthflow API recovered.

Synthflow API is down

Mon, 08 Dec 2025 12:09:41 -0000

Synthflow API went down.

End to end calling maintenance

Fri, 05 Dec 2025 10:30:00 -0000

Maintenance completed

Synthflow Website recovered

Fri, 05 Dec 2025 09:35:56 +0000

Synthflow Website recovered

Synthflow Dashboard recovered

Fri, 05 Dec 2025 09:35:17 +0000

Synthflow Dashboard recovered

End to end calling maintenance

Fri, 05 Dec 2025 09:30:00 -0000

Synthflow Dashboard Degradation

Fri, 05 Dec 2025 09:21:00 -0000

The vendor has implemented the fix and we are continuing to monitor the results. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Synthflow Website went down

Fri, 05 Dec 2025 09:05:55 +0000

Synthflow Website went down

Synthflow Dashboard went down

Fri, 05 Dec 2025 09:05:16 +0000

Synthflow Dashboard went down

Synthflow Dashboard Degradation

Fri, 05 Dec 2025 08:56:00 -0000

We are currently experiencing a service degradation affecting the Synthflow dashboard. Our vendor, Cloudflare, is reporting an active incident that may impact performance. You can track their status here: https://www.cloudflarestatus.com/ This does not affect our API or end to end calling. We’ll provide updates as the situation evolves.

End to end calling maintenance window

Thu, 04 Dec 2025 09:55:52 -0000

Maintenance completed

End to end calling maintenance window

Thu, 04 Dec 2025 09:30:00 -0000

End to end calling maintenance window

Thu, 04 Dec 2025 09:30:00 -0000

Degraded performance on our dashboard and API

Wed, 03 Dec 2025 15:59:00 -0000

# Incident Summary (RCA) ## 1. Summary On 2 December 2025 (16:23–20:10 CET), our dashboard and public API experienced severe degradation affecting all customers. API endpoints and agent loading were intermittently unavailable, and call logs were inaccessible throughout the incident. --- ## 2. Root Cause A PostgreSQL migration was unintentionally executed through the Cloud SQL managed connection pool due to a misconfigured secret. This created long-running, lock-heavy transactions. At the same time, the “make call” API held PostgreSQL connections open while waiting on slow MongoDB operations caused by a failed index rebuild. These factors exhausted the database connection pool and blocked new requests. --- ## 3. Impact & Resolution Impact: * API endpoints unavailable * Agent loading unavailable * Call logs inaccessible, including historical data Resolution: We terminated stuck DB sessions, repaired the corrupted MongoDB index, created a clean calls collection, redeployed the BFF with corrected configuration, fixed readiness checks, restored API stability, and later migrated historical call data. --- ## 4. Preventive Actions * Enforce direct DB connections for all migrations * Add transaction/connection timeouts and pool saturation alerts * Refactor internal endpoints to use short-lived transactions * Move MongoDB index management out of app startup * Standardize readiness probes to ensure only fully healthy pods receive traffic

Degraded performance on our dashboard and API

Wed, 03 Dec 2025 15:59:00 -0000

Degraded performance on our dashboard and API

Wed, 03 Dec 2025 15:59:00 -0000

Degraded performance on our dashboard and API

Tue, 02 Dec 2025 19:07:00 -0000

All issues are now resolved. We apologize for the inconvenience

Degraded performance on our dashboard and API

Tue, 02 Dec 2025 19:07:00 -0000

All issues are now resolved. We apologize for the inconvenience

Degraded performance on our dashboard and API

Tue, 02 Dec 2025 19:07:00 -0000

All issues are now resolved. We apologize for the inconvenience

Degraded performance on our dashboard and API

Tue, 02 Dec 2025 16:32:00 -0000

Our platform and API are now working correctly. Call history aren’t showing right now. We’re on it everything is stored safely and there is no loss, the call history visibility will return shortly.

Degraded performance on our dashboard and API

Tue, 02 Dec 2025 15:23:00 -0000

Our dashboard is currently experiencing degraded performance, similarly with our API. We are investigating the issue and will have a fix shortly.

Degraded performance on our dashboard and API

Tue, 02 Dec 2025 15:23:00 -0000

Our dashboard is currently experiencing degraded performance, similarly with our API. We are investigating the issue and will have a fix shortly.

Synthflow API is down

Tue, 02 Dec 2025 15:20:36 -0000

Synthflow API recovered.

Synthflow API is down

Tue, 02 Dec 2025 15:16:05 -0000

Synthflow API went down.

Synthflow API is down

Tue, 02 Dec 2025 15:00:39 -0000

Synthflow API recovered.

Synthflow API is down

Tue, 02 Dec 2025 14:56:35 -0000

Synthflow API went down.

Synthflow API is down

Tue, 02 Dec 2025 14:45:36 -0000

Synthflow API recovered.

Synthflow API is down

Tue, 02 Dec 2025 14:25:39 -0000

Synthflow API went down.

Synthflow API may be degraded

Fri, 28 Nov 2025 10:53:00 -0000

Backend infrastructure changes can lead to degraded performance

Synthflow API is down

Thu, 27 Nov 2025 12:25:08 -0000

Synthflow API recovered.

Synthflow API is down

Thu, 27 Nov 2025 12:09:47 -0000

Synthflow API went down.

Synthflow API is down

Mon, 24 Nov 2025 15:32:09 -0000

Synthflow API recovered.

Synthflow API is down

Mon, 24 Nov 2025 15:17:02 -0000

Synthflow API went down.

Synthflow API is down

Fri, 21 Nov 2025 10:24:06 -0000

Synthflow API recovered.

Synthflow API is down

Fri, 21 Nov 2025 10:19:19 -0000

Synthflow API went down.

Synthflow API is down

Thu, 20 Nov 2025 12:06:57 -0000

Synthflow API recovered.

Synthflow API is down

Thu, 20 Nov 2025 11:51:37 -0000

Synthflow API went down.

UI is unavailable

Tue, 18 Nov 2025 14:47:00 -0000

Cloudflare have indicated the issue is now resolved on their side.

UI is unavailable

Tue, 18 Nov 2025 12:09:00 -0000

Our UI is currently unavailable due to a global cloudflare outage. API, and telephony continue to work as normal. We will update here once the issue is resolved by cloudflare. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Degraded performance on calls

Fri, 07 Nov 2025 15:59:00 -0000

We have resolved this issue. All call should be working normally.

Degraded performance on calls

Fri, 07 Nov 2025 15:59:00 -0000

We have resolved this issue. All call should be working normally.

Degraded performance on calls

Fri, 07 Nov 2025 15:17:00 -0000

We’re currently experiencing degraded performance on both inbound and outbound calls. Some calls may fail to connect or end unexpectedly. Our team is actively investigating the issue and will provide updates here as soon as more information becomes available.

Degraded performance on calls

Fri, 07 Nov 2025 15:17:00 -0000

Synthflow API is down

Wed, 05 Nov 2025 18:44:12 -0000

Synthflow API recovered.

Synthflow API is down

Wed, 05 Nov 2025 18:33:58 -0000

Synthflow API went down.

Synthflow Platform is down

Fri, 31 Oct 2025 22:07:44 -0000

Synthflow Platform recovered.

Synthflow Dashboard recovered

Fri, 31 Oct 2025 22:04:28 +0000

Synthflow Dashboard recovered

Synthflow Platform is down

Fri, 31 Oct 2025 21:35:14 -0000

Synthflow Platform went down.

Synthflow Dashboard went down

Fri, 31 Oct 2025 21:35:02 +0000

Synthflow Dashboard went down

Outage Impacting Synthflow Purchased numbers

Tue, 21 Oct 2025 04:18:00 -0000

AWS issue resolved.

Outage Impacting Synthflow Purchased numbers

Tue, 21 Oct 2025 04:18:00 -0000

AWS issue resolved.

Outage Impacting Synthflow Purchased numbers

Mon, 20 Oct 2025 16:26:00 -0000

Unfortunately, AWS issue is ongoing so some calls with Synthflow numbers might sporadically fail.

Outage Impacting Synthflow Purchased numbers

Mon, 20 Oct 2025 16:26:00 -0000

Unfortunately, AWS issue is ongoing so some calls with Synthflow numbers might sporadically fail.

Outage Impacting Synthflow Purchased numbers

Mon, 20 Oct 2025 15:58:00 -0000

Issue resolved.

Outage Impacting Synthflow Purchased numbers

Mon, 20 Oct 2025 15:58:00 -0000

Issue resolved.

Outage Impacting Synthflow Purchased numbers

Mon, 20 Oct 2025 15:25:00 -0000

Due to an ongoing AWS outage, phone numbers purchased through Synthflow are currently unable to make outbound calls. If you are using your own custom SIP telephony setup, calls continue to work normally. We’re actively monitoring the situation and will provide updates as soon as AWS service is restored.

Outage Impacting Synthflow Purchased numbers

Mon, 20 Oct 2025 15:25:00 -0000

AWS Outage Impacting Synthflow Outbound Numbers

Mon, 20 Oct 2025 10:48:00 -0000

AWS issue is resolved.

AWS Outage Impacting Synthflow Outbound Numbers

Mon, 20 Oct 2025 10:48:00 -0000

AWS issue is resolved.

AWS Outage Impacting Synthflow Outbound Numbers

Mon, 20 Oct 2025 07:00:00 -0000

AWS Outage Impacting Synthflow Outbound Numbers

Mon, 20 Oct 2025 07:00:00 -0000

Delayed outbound calls

Wed, 15 Oct 2025 14:36:00 -0000

This issue has now been resolved.

Delayed outbound calls

Wed, 15 Oct 2025 14:36:00 -0000

This issue has now been resolved.

Delayed outbound calls

Wed, 15 Oct 2025 13:15:00 -0000

We are currently experiencing an issue causing delays in the start of outbound calls. Some users may experience up to a 15-minute delay in receiving outbound calls. We have identified the issue and are rolling out a fix.

Delayed outbound calls

Wed, 15 Oct 2025 13:15:00 -0000

Temporary outage affecting inbound calls to Synthflow

Mon, 22 Sep 2025 09:45:00 -0000

Resolved

Temporary outage affecting inbound calls to Synthflow

Mon, 22 Sep 2025 09:45:00 -0000

Resolved

Temporary outage affecting inbound calls to Synthflow

Mon, 22 Sep 2025 09:21:00 -0000

Inbound calls to Synthflow were impacted for 20 minutes (from 11:21 AM to 11:45 AM CET) due to an unannounced MTU configuration change made by an external vendor. Full service has now been restored.

Temporary outage affecting inbound calls to Synthflow

Mon, 22 Sep 2025 09:21:00 -0000

Inbound calls to Synthflow were impacted for 20 minutes (from 11:21 AM to 11:45 AM CET) due to an unannounced MTU configuration change made by an external vendor. Full service has now been restored.

Synthflow API is down

Mon, 01 Sep 2025 11:48:58 -0000

Synthflow API recovered.

Synthflow API is down

Mon, 01 Sep 2025 11:43:53 -0000

Synthflow API went down.

Synthflow API is down

Fri, 22 Aug 2025 00:00:23 -0000

Synthflow API recovered.

Synthflow API is down

Thu, 21 Aug 2025 23:47:44 -0000

Synthflow API went down.

Synthflow API is down

Thu, 21 Aug 2025 11:49:10 -0000

Synthflow API recovered.

Synthflow API is down

Thu, 21 Aug 2025 11:43:39 -0000

Synthflow API went down.

Degraded performance

Thu, 31 Jul 2025 15:40:00 -0000

All systems are back online. We have restored the corrupted cloud storage from a backup.

Degraded performance

Thu, 31 Jul 2025 15:40:00 -0000

All systems are back online. We have restored the corrupted cloud storage from a backup.

Degraded performance

Thu, 31 Jul 2025 15:23:00 -0000

Our team has identified the issue and is currently rolling out a fix to some agents. We will provide an update once the fix has been deployed to all agents. We apologize for the inconvenience.

Degraded performance

Thu, 31 Jul 2025 15:23:00 -0000

Our team has identified the issue and is currently rolling out a fix to some agents. We will provide an update once the fix has been deployed to all agents. We apologize for the inconvenience.

Degraded performance

Thu, 31 Jul 2025 14:02:00 -0000

We are currently experiencing degraded performance on some calls. Our team is actively investigating the issue, and we will provide updates here as we work toward a resolution.

Degraded performance

Thu, 31 Jul 2025 14:02:00 -0000

We are currently experiencing degraded performance on some calls. Our team is actively investigating the issue, and we will provide updates here as we work toward a resolution.

Synthflow API is down

Wed, 30 Jul 2025 10:14:21 -0000

Synthflow API recovered.

Synthflow API is down

Wed, 30 Jul 2025 10:09:18 -0000

Synthflow API went down.

Scheduled devops maintenance

Tue, 29 Jul 2025 09:00:00 -0000

Maintenance completed

Scheduled devops maintenance

Tue, 29 Jul 2025 09:00:00 -0000

Maintenance completed

Scheduled devops maintenance

Tue, 29 Jul 2025 08:00:00 -0000

Our DevOps team will be performing essential server maintenance on Monday, July 28th, between 10:00 AM and 11:00 AM CEST. 📞 Impact: During this window, calls to and from the Synthflow platform may be briefly unavailable, with potential call drops or failures. ⏱️ Expected Disruption: Any interruptions will be short-lived, lasting no more than 5 minutes. ✅ All other system functions will remain unaffected. 🛠️ No action is required on your part. We appreciate your understanding as we work to ensure continued platform stability and performance. 🔄 We will keep this status page updated throughout the maintenance window.

Scheduled devops maintenance

Tue, 29 Jul 2025 08:00:00 -0000

Increased latency on calls

Thu, 24 Jul 2025 16:10:00 -0000

Vendor incident resolved.

Increased latency on calls

Thu, 24 Jul 2025 16:10:00 -0000

Vendor incident resolved.

Increased latency on calls

Thu, 24 Jul 2025 15:00:00 -0000

We are currently experiencing performance degradation with calls using ElevenLabs voices. This may result in higher latency and, in some cases, the agent not speaking at all. This seem to be affecting approximately 25% of our traffic. We are actively working with the ElevenLabs team to resolve the issue. For real-time updates, please refer to their status page: https://status.elevenlabs.io/

Increased latency on calls

Thu, 24 Jul 2025 15:00:00 -0000

Issues with phonenumbers purchased via Synthflow

Thu, 24 Jul 2025 05:34:00 -0000

Issue resolved.

Issues with phonenumbers purchased via Synthflow

Thu, 24 Jul 2025 05:34:00 -0000

Issue resolved.

Issues with phonenumbers purchased via Synthflow

Thu, 24 Jul 2025 04:12:00 -0000

Customers who purchased phone numbers on our platform are unable to make or receive calls

Issues with phonenumbers purchased via Synthflow

Thu, 24 Jul 2025 04:12:00 -0000

Customers who purchased phone numbers on our platform are unable to make or receive calls

API and website outage

Sun, 20 Jul 2025 20:28:00 -0000

The vendor has resolved their issue.

API and website outage

Sun, 20 Jul 2025 20:28:00 -0000

The vendor has resolved their issue.

API and website outage

Sun, 20 Jul 2025 19:45:00 -0000

We are currently impacted by an issue from one of our external vendors. We have taken the necessary actions and are monitoring their recovery progress. We will update once the issue is fully resolved.

API and website outage

Sun, 20 Jul 2025 19:45:00 -0000

Scheduled maintenance

Sat, 12 Jul 2025 09:59:28 -0000

Maintenance completed

Scheduled maintenance

Sat, 12 Jul 2025 09:59:28 -0000

Maintenance completed

Scheduled maintenance

Sat, 12 Jul 2025 07:00:28 -0000

🚧 Scheduled Maintenance Notice – Saturday, 12 July at 9:00 AM CET / 3:00 AM ET We will be performing an infrastructure migration on Saturday, 12 July, starting at 9:00 AM CET (3:00 AM ET) for about 3 hours. This update affects the Actions and Agents backend as well as their User Interfaces. The upgrade is part of our ongoing work to improve performance, reliability, and scalability across the Synthflow platform. 📞 Temporary Impact - During the maintenance window, you may experience temporary call drops or interruptions. ❗ Impacted Systems - Actions backend & UI - Agents backend & UI ✅ No action is required on your end. - We’re working to minimize downtime and restore full service as quickly as possible. Thank you for your patience and continued support. – The Synthflow AI Team

Scheduled maintenance

Sat, 12 Jul 2025 07:00:28 -0000

Degraded Performance on Outbound Calls

Wed, 25 Jun 2025 21:08:00 -0000

Outbound calls are back online. The downstream vendor has resolved the issue.

Degraded Performance on Outbound Calls

Wed, 25 Jun 2025 21:08:00 -0000

Outbound calls are back online. The downstream vendor has resolved the issue.

Degraded Performance on Outbound Calls

Wed, 25 Jun 2025 20:59:00 -0000

One of our vendors is currently experiencing an outage, which is causing degraded performance on outbound calls. They are investigating the issue and working towards a fix.

Degraded Performance on Outbound Calls

Wed, 25 Jun 2025 20:59:00 -0000

One of our vendors is currently experiencing an outage, which is causing degraded performance on outbound calls. They are investigating the issue and working towards a fix.

We’re currently experiencing issues.

Thu, 12 Jun 2025 18:35:00 -0000

Service Disruptions Due to Google, Cloudflare, Github, 11Eleventlabs, OpenAI.

We’re currently experiencing issues.

Thu, 12 Jun 2025 18:35:00 -0000

Service Disruptions Due to Google, Cloudflare, Github, 11Eleventlabs, OpenAI.

Partial Service Interruption for Inbound Calls

Thu, 29 May 2025 12:48:00 -0000

We are currently experiencing downtime affecting some inbound calls due to an issue with a third-party vendor. Our team is actively working with the vendor to implement an immediate fix. This issue only impacts a subset of inbound calls running on Voice Engine v2.

Partial Service Interruption for Inbound Calls

Thu, 29 May 2025 12:48:00 -0000

Synthflow API is down

Wed, 28 May 2025 11:41:01 -0000

Synthflow API recovered.

Synthflow API is down

Wed, 28 May 2025 11:36:00 -0000

The Synthflow API experienced downtime during a release. The release was promptly rolled back, and the issue was resolved.

Scheduled Telephony maintenance

Mon, 26 May 2025 08:38:31 -0000

Maintenance completed

Scheduled Telephony maintenance

Mon, 26 May 2025 08:38:31 -0000

Maintenance completed

Scheduled Telephony maintenance

Mon, 26 May 2025 08:00:35 -0000

We’re rolling out an update on Monday, 26 May, from 10:00-11:00am CET (4:00-5:00am ET). During this time, inbound calls to the Synthflow platform may be unavailable. You may experience temporary call drops or failures during this window. ✅ No other parts of the system will be affected. 🛠️ No action is required on your end. Thank you for your patience! The Synthflow AI Team

Scheduled Telephony maintenance

Mon, 26 May 2025 08:00:35 -0000

Scheduled Telephony maintenance

Mon, 26 May 2025 08:00:35 -0000

Scheduled Telephony maintenance

Mon, 26 May 2025 08:00:35 -0000

Scheduled maintenance

Thu, 22 May 2025 08:55:15 -0000

Maintenance completed

Scheduled maintenance

Thu, 22 May 2025 08:55:15 -0000

Maintenance completed

Scheduled maintenance

Thu, 22 May 2025 08:00:41 -0000

We’re rolling out an update on Thursday, 22 May, from 10:00-11:00am CET (4:00-5:00am ET). During this time, inbound calls to the Synthflow platform may be unavailable. You may experience temporary call drops or failures during this window. ✅ No other parts of the system will be affected. 🛠️ No action is required on your end. Thank you for your patience! The Synthflow AI Team

Scheduled maintenance

Thu, 22 May 2025 08:00:41 -0000

Scheduled maintenance

Thu, 22 May 2025 08:00:41 -0000

Scheduled maintenance

Thu, 22 May 2025 08:00:41 -0000

Synthflow API is down

Tue, 20 May 2025 16:33:43 -0000

Synthflow API recovered.

Synthflow API is down

Tue, 20 May 2025 16:08:29 -0000

Synthflow API went down.

Synthflow API is down

Thu, 08 May 2025 09:41:22 -0000

Synthflow API recovered.

Synthflow API is down

Thu, 08 May 2025 09:31:47 -0000

Synthflow API went down.

Synthflow API is down

Wed, 07 May 2025 15:45:34 -0000

Synthflow API recovered.

Synthflow API is down

Wed, 07 May 2025 15:31:47 -0000

Synthflow API went down.

Synthflow API and Synthflow Website are down

Wed, 16 Apr 2025 16:11:06 -0000

Synthflow API recovered.

Synthflow API and Synthflow Website are down

Wed, 16 Apr 2025 15:47:59 -0000

Synthflow API went down.

Synthflow API is down

Wed, 19 Mar 2025 18:01:24 -0000

Synthflow API recovered.

Synthflow API is down

Wed, 19 Mar 2025 17:57:20 -0000

Synthflow API went down.

Synthflow API is down

Mon, 17 Mar 2025 18:28:29 -0000

Synthflow API recovered.

Synthflow API is down

Mon, 17 Mar 2025 18:08:53 -0000

Synthflow API went down.

Synthflow API is down

Mon, 17 Mar 2025 16:41:10 -0000

Synthflow API recovered.

Synthflow API is down

Mon, 17 Mar 2025 16:40:19 -0000

Synthflow API went down.

Synthflow API is down

Mon, 17 Mar 2025 16:33:02 -0000

Synthflow API recovered.

Synthflow API is down

Mon, 17 Mar 2025 16:09:07 -0000

Synthflow API went down.

Updating DNS Records for api.synthflow.ai

Fri, 18 Oct 2024 10:30:00 -0000

Maintenance completed

Updating DNS Records for api.synthflow.ai

Fri, 18 Oct 2024 10:00:00 -0000

On [Date], we performed a routine update to the DNS records for api.synthflow.ai. The update involved modifying the A/CNAME records to point to the new IP addresses or services required for the API. This ensures that requests to api.synthflow.ai are properly routed to the updated infrastructure.