All services are online

Last updated on Dec 19 at 10:04pm GMT

Synthflow Dashboard
99.975% uptime
30 days ago
Today
Synthflow API
99.750% uptime
30 days ago
Today
End to end calling
100.000% uptime
30 days ago
Today
Synthflow Website
99.977% uptime
30 days ago
Today

Previous incidents

Dec 19, 2025

Degraded performance on some calls.

Degraded

Resolved Dec 19 at 09:43am GMT

Incident Summary (RCA)

Earlier today, some calls experienced media delays due to an issue affecting part of our media infrastructure.

What Happened

A configuration issue combined with a network condition caused one of our media services to become unavailable after a restart. Traffic was automatically routed to an alternate, healthy region to maintain call continuity, which resulted in temporary media delays for some calls.

Resolution

The configuration issue was corrected, new med...

5 previous updates
Dec 18, 2025

Webhook Logs API is unavailable today due to maintenance.

Maintenance

Resolved Dec 18 at 11:15am GMT

The following two endpoints will be unavailable today while we perform maintenance:

  • https://api.synthflow.ai/v2/logs
  • https://api.synthflow.ai/v2/logs/:webhook_log_id
Dec 17, 2025

We are investigating degraded end-to-end calling performance for certain acco...

Degraded

Resolved Dec 17 at 11:11am GMT

The issue has been fully resolved. A small number of requests (approximately 100 calls) failed during the incident window as a result of an upstream service disruption affecting Cloudflare. https://www.cloudflarestatus.com/

1 previous update
Dec 16, 2025

DNS configuration changes

Maintenance

Resolved Dec 16 at 08:00am GMT

We are updating our DNS management configuration. There is a very low chance for temporary DNS entry deletions of <5min length
Previous updates